Shipping & Delivery

What shipping options do you offer? How much are they?

We offer FREE priority shipping within USA on all orders over $50, this code will be applied at checkout automatically for you.

On all international orders, we provide FREE worldwide shipping on all orders over $100.

How long does it take to get my order?

We process all orders received before 11am EST and AEDT on the same day. All USA orders should arrive within 1-3 business days. We use a 100% carbon neutral shipping service to further reduce our carbon footprint.

International shipping should arrive within 7-15 days depending on the location.

How will my order be shipped?

Our carriers are the United States Postal Service (USPS) for our US orders, DHL express for all international shipping.

Where do you ship to?

We ship WORLDWIDE ✈️

What are your holiday shipping cut offs? 

To get your package by Christmas, please place your order by the 16th of December. Please note due to annual holidays, we will not be shipping packages from Dec 24th to 26th and Dec 31st to Jan 1st. 

How can I track the status of my order?

You will receive a shipping confirmation email with the tracking number so that you can track your order every step of the way.

What happens if my items get lost in transit?

Please contact support@shopdemish.com if you have any queries regarding your delivery. 

What happens if an item is missing from my order?

In the rare case that we’ve missed an item from your order, please contact us and we'll arrange a replacement.

What happens if I receive an incorrect item?

If you receive an incorrect item with your order, please contact us immediately and we will organize for the correct item to be delivered to you. We’ll also arrange or reimburse for return postage of the incorrect item.

How can I contact customer service?

Please contact our customer service team on support@shopdemish.com